JAMS Arbitration Rights
As a consumer participant in arbitration, you are entitled to receive a fair arbitration process. Specific policies vary by provider, as they are largely based on the providers’ arbitration rules. While, it is important to read and understand the rules that govern arbitration, several providers like JAMS make available summaries of the fairness principles and rights granted to parties, as derived from their rules.
JAMS the Resolution Experts, for instance, has a document called the “JAMS Policy on Consumer Arbitrations Pursuant to Pre-Dispute Clauses Minimum Standards of Procedural Fairness” that is available on the JAMS website.